Sales

Hogia has a dedicated international sales team, with time and resources to help ferry operators assess if BOOKIT might be the right new reservation system for them.

With years of experience in the ferry industry and a vast amount of internal expertise to draw from, the sales team visit potential customers on site to evaluate existing and future needs, demonstrate how BOOKIT could work for that operator, respond to RfPs, accompany or organise site visits for prospective customers to visit our existing customers to see BOOKIT in action and seek references, and if required carry out ‘Proof of Concept’s.

Project Management

From the small implementation of a new feature for an existing customer, to a full scale BOOKIT implementation, the project management team will work out a project plan with you, the customer. The team will carry out the project, making sure to stick to that plan and hit all scheduled milestones on time. The members of the team will differ depend on the scale of the project, but it would normally include a commercial PM, an operational PM, an Account Manager, lead developer and business analysts.  

Support

Each customer has a dedicated Account Manager  who forms part of the whole support team. The support team is made up of BOOKIT experts who are on call for help, problem solving and advice during Finnish working hours all included in your monthly fee. We of course also provide a 24/7/365 hotline service for all our customers, who are spread across the world from Australia to the Americas.

In addition to the support service team, customers can log into the customer portal where they can find user manuals, updates on any new features they’ve ordered or any projects they have underway, and information on previous and upcoming releases of BOOKIT.

After Sales

As time goes along you may find that you need to add to the existing functionality you have in BOOKIT. You might be automating a manual process, adding something new to offer your customers such a travel cards, or a loyalty programme, or streamlining your processes with new 3rd party software. The After Sales team are on hand to let you know what we have of the shelf, in our 5-year road map, or with advice as to how best to come up with a solution for your needs.

Consultancy

Sometime operators want help with getting ideas about how they could optimise or improve their processes or part of their operations. Hogia offer a consultancy service to review your current operation and advise on better efficiency. Drawing experience from our customer base, and from our extensive years of experience visiting and working with ferry operators across the globe, we have a team of ferry experts. We can help you with advice about industry ‘best of practice’s, our product BOOKIT, as well as suggestions for your own operations.

BOOKIT Conference

Hogia have a wealth of knowledge and experience within our valued customer base. Once a year, in different location each year, we run a two-day conference for our customers and partners. This gives us an opportunity to tell you what we have planned for the coming year, but often more importantly, our customers get to present their new innovations, share knowledge and experience, and of course enjoy the company of friends and colleagues they have grown to know and befriend over the years as BOOKIT customers.